I've seen a some new examples expanding on 'thank you for your patience' which I liked. It just added an extra personal touch, as TYFYP is becoming a standard rollout for comms teams and I suspect starting to lose agency withe stakeholders. Really liked this post.
Enjoyed this newsletters a lot! Indeed a powerful tactic. One question: what does the x-axis on the plumber situation graph represent? A scale of 1-10? Or something else?
My apologies, I meant to say y-axis! I know that it’s a numerical scale—is 2 least satisfied, 6 most satisfied? Or 1-10? 1-100? What is the numerical scale that you used?
The scales are from 1 to 7, and depending from the metric 1 can be not likely/not at all/strongly disagree, while 7 can be very likely/very much/strongly agree
I've seen a some new examples expanding on 'thank you for your patience' which I liked. It just added an extra personal touch, as TYFYP is becoming a standard rollout for comms teams and I suspect starting to lose agency withe stakeholders. Really liked this post.
Thank you Julie🙂
This technique is great to keep in mind in the online work environment as well. I find that we apologize all too often in emails…
“I’m so sorry that I missed this…”
Instead:
“Thank you for catching this!”
A little thing but definitely sets the tone.
Just found this post. Very interesting. Agree that a subtle word shift can make all the difference.
Enjoyed this newsletters a lot! Indeed a powerful tactic. One question: what does the x-axis on the plumber situation graph represent? A scale of 1-10? Or something else?
Thanks a lot Drew!
The X axis is categorical, while the Y axis shows a numerical scale 🙂
My apologies, I meant to say y-axis! I know that it’s a numerical scale—is 2 least satisfied, 6 most satisfied? Or 1-10? 1-100? What is the numerical scale that you used?
The scales are from 1 to 7, and depending from the metric 1 can be not likely/not at all/strongly disagree, while 7 can be very likely/very much/strongly agree
Gotcha! Thanks for taking the time to answer— really enjoy reading your newsletter. Have a great day.
Thank you so much Drew for taking the time to read it and for the feedback.
I'm always trying to improve, so if you have ideas and thoughts, just send me a message!